Indy Honeycomb’s mission “to make honeycomb easy to buy” is, and always has been, at the forefront of our philosophy. In 1996, after noticing a real need for a service-minded supplier of honeycomb products, Steve Barnett of Barnett Industries, Inc., founded the company, infusing his value of excellent customer service—a driving force that continues today.
Indy Honeycomb strives to generate real process improvement in the market availability of reasonably priced, technically sound products. We take pride in helping customers in their quest for the specific product to suit their needs. The actual process of honeycomb seal or core procurement need not be slow, inexact or painful. It should be, as our mission states, “easy to buy.” Our company operates with a keen understanding of product timeliness but, more important, focusing on professional courtesy, technical competence, and a high value on integrity. We are more than just your standard “email in an order and get a part back” type of shop. Similar consideration is given to the integrity of a potential raw material that we may use as is to the integrity of our company. Integrity is being honest, sure, but it is also getting the paperwork right the first time, having our record keeping in peak condition, and performing competently on audits. We are exactly who we say we are, and we do exactly what we say we will do.
We place the highest priority on delivering our product, whether it’s a phone call, quote or actual honeycomb order, on time—specifically, in the time-frame to which we originally committed—and we have designed our processing system to reflect this. We equate this with keeping our word. Outside factors sometimes interfere, however, so when one of our suppliers runs into a problem that will have an impact on us, and possibly on our customer’s expectations, we ensure prompt client communication, treating the client as we expect to be treated. Additionally, we understand that oftentimes our customers possess a certain expertise that we might not necessarily share, but we bring to the table value-added ideas that may reduce input labor hours in their shops, offering suggestions to streamline the overall process.
Even more crucial than just delivering the product on time is the notion of doing exactly what was agreed upon—a value with huge implications to gaining and keeping customer loyalty. Because real relationships develop in places they had not previously existed, trust is a welcome addition to the equation. Some may see this as an old-fashioned value, sure, and maybe they’re right, but it’s certainly a useful lubricant in the overall process of purchasing honeycomb.
Give us the opportunity to serve your needs in the welded metallic honeycomb world. We currently produce core for exhaust applications in OEM and MRO situations, Power Generation and Energy applications, EMI-RF Shielding and venting uses, wind tunnel, and various air and gas flow straightening products.