OTRS helps businesses provide better service to customers – whether these are internal teams working together or external customers who need support of some type. With OTRS software solutions, businesses are able to:
- Track requests, tickets, equipment, assets and customers.
- Automate business workflows.
- Improve communication with customers and between teams.
- Add structure to tasks and requests.
- Facilitate remote working within teams.
- Incorporate templates and custom data into workflows and communication.
- Report on KPIs.
Learn more about how OTRS can help your business provide better, faster, more efficient service at www.OTRS.com.